These General Terms and Conditions of Sale (GTCS) define the rights and obligations of the parties in connection with the sale of products offered by Dagobert Industrie SAS.

Article 1 – Purpose and Scope

These General Terms and Conditions of Sale (hereinafter “GTCS”) govern the sale of products (abrasives, adhesives and related products) marketed by Dagobert Industrie SAS (hereinafter “the Seller”), both to professional clients and private consumers (hereinafter “the Client”).
They apply to any order placed on the Seller’s website or directly with its sales department.
Any order implies full and unconditional acceptance of these GTCS by the Client, which prevail over any other document, unless expressly agreed otherwise in writing by the Seller.

These GTCS are accessible at any time on the Seller’s website www.dagobertindustrie.com and shall prevail, where applicable, over any other version or contradictory document.

Article 2 – Products

The products offered are described and presented with the greatest possible accuracy.
However, the Seller cannot be held liable for any errors or omissions, nor for minor variations in presentation that do not affect the essential characteristics of the product.
Photographs and visuals are not contractual.

Article 3 – Orders

The Seller reserves the right to refuse or cancel any order from a Client with whom a prior payment dispute or proven financial risk exists.
An order becomes final only after written confirmation by the Seller (email, purchase order or pro forma invoice).
Orders placed by the Client are firm and irrevocable once payment or order approval has been validated.

Article 4 – Prices

Product prices are expressed in euros (€), excluding taxes and delivery charges.
For consumer sales, prices are displayed inclusive of VAT in accordance with regulations.
The Seller reserves the right to modify its prices at any time, but products are invoiced at the rate in effect at the time of the order.
Discounts or rebates may be granted according to applicable commercial conditions.

Article 5 – Payment

Payments are made under the following terms:
• Credit card, bank transfer or cheque upon ordering for consumers.
• For professionals: Unless otherwise specified, invoices are payable 30 days end of month from the invoice date, subject to acceptance of the client account opening and solvency guarantee. No discount is granted for early payment.
Any late payment automatically results in penalties calculated at a rate equal to three times the legal interest rate, as well as a fixed compensation of €40 for recovery costs (Article L441-10 of the French Commercial Code).
In case of non-payment of an invoice by its due date, the Seller may suspend any ongoing order and demand immediate payment of all outstanding amounts, without prejudice to further action.

Article 6 – Delivery

Products are delivered to the address provided by the Client when placing the order.
Delivery times are given for information only and do not constitute a firm commitment from the Seller. A delivery delay cannot give rise to any penalty or compensation, nor justify cancellation of the order.
Risk transfers to the Client as soon as the parcel is handed over to the carrier.
The Client must check the goods upon receipt. Any claim for non-conformity or apparent defect must be submitted in writing within 5 working days following receipt.
After this period, the products shall be deemed compliant and accepted.

Quantity tolerance:
Due to technical constraints in production, cutting or packaging, a tolerance of ±10% on ordered quantities may apply.
Invoicing will be based on the quantities actually delivered.
The Client acknowledges and accepts this tolerance, which cannot constitute grounds for refusal, return or non-conformity claims.

Article 7 – Retention of Title

The Seller retains full ownership of the goods sold until full payment of the price, including principal and ancillary amounts.
In case of non-payment, the Seller may reclaim the goods, even if resold to a third party.

Article 8 – Right of Withdrawal (Consumers Only)

The right of withdrawal applies only to consumers as defined in the French Consumer Code, excluding professional clients.
In accordance with Articles L221-18 et seq., the consumer has a period of 14 calendar days from receipt of the product to exercise this right, without having to justify their decision or bear costs other than return shipping.
To exercise the right, the Client must notify their decision in a clear written statement (letter or email) to Dagobert Industrie SAS before the expiration of the withdrawal period.
The product must be returned new, complete, unused and in its original packaging.
Return shipping costs are borne by the Client.
Refund will occur within 14 days from actual receipt of the product by the Seller, using the same payment method unless expressly agreed otherwise.

This right does not apply to:
• products made to the Client’s specifications or clearly personalised,
• products opened after delivery when return is impossible for health or hygiene reasons,
• products damaged or incomplete after reception by the Client.

Article 9 – Warranties

Products benefit from:
• the legal warranty of conformity (Articles L217-4 to L217-14 of the French Consumer Code) for consumers,
• the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code).
Warranty is excluded in case of incorrect use, negligence or improper storage by the Client.
The warranty is limited to repair or replacement of the defective product, excluding any additional compensation.
The Seller is not liable for indirect damage (loss of production, operating losses, etc.).

Article 10 – Liability

The Seller cannot be held responsible for:
• any indirect or immaterial damage,
• any improper use of the product,
• any delivery delay outside its control (force majeure, strike, accident, etc.).
The Seller’s liability is expressly limited to the amount of the relevant order.

Article 11 – Force Majeure

The Seller cannot be held liable for total or partial failure to perform its obligations due to force majeure (natural disaster, war, pandemic, supply disruption, strike, fire, etc.).

Article 12 – Intellectual Property

All elements of the website—brands, logos, texts, visuals or software—are the exclusive property of Dagobert Industrie SAS.
Any reproduction or use without written authorisation is strictly prohibited.

Article 13 – Personal Data

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act. Data is retained for the duration necessary to manage the commercial relationship and comply with legal obligations.
The Client has the right to access, rectify or object by writing to:
contact@

Article 14 – Applicable Law and Jurisdiction

These GTCS are governed by French law.
In case of dispute:
• for professional clients, the Commercial Court of Annecy shall have exclusive jurisdiction,
• for consumers, legal rules of jurisdiction apply.
Consumers may use a consumer mediator free of charge in accordance with Article L612-1 of the French Consumer Code.